Corporate
Our Corporate Services support both clinical and non-clinical areas. Supporting roles are integral to the NHS. Examples of departments in this directorate are human resources, finance and IT all of which support NHS staff.
The Talent for Care team can support your career in our Corporate Services by providing apprenticeships and training opportunities that are designed to give you access to the best teaching resources and hands-on experience. Click on each role to find out more.
-
Administration
Administrative staff play a vital role in supporting the Trust
Our administrators provide support to clinical and non-clinical staff across the Trust. The role is flexible and varied, and administrators work in all of the different services and departments within the Trust. This means that an administrator’s daily duties can vary depending on where they are working.
In our corporate services, administrators support the business side of the organisation. They may work in departments such as finance, human resources, quality and safety, quality improvement, IT and digital services, and governance.
In our clinical services, administrators support our services to run smoothly so that we can provide the best possible care for our patients. They work in a diverse range of settings within our mental health, learning disability and autism, and community physical health services.
Typical duties for this role may include:
- answering enquires via email and telephone
- updating databases
- communicating with colleagues and service users
- word-processing and copywriting
- acting as front-of-house
- assisting with the ordering of stationary, equipment and supplies
- assisting advisers and managers with administration
- patient bookings.
Career pathway
We expect good literacy and numeracy and ask for GCSEs A-C/9-4 (or equivalent) in English and Maths. You will also need to provide evidence of good verbal and electronic communication.
We expect administrators to demonstrate that they can work in a fast-paced environment. You'll also need to be friendly and approachable when interacting with members of the public and colleagues.
We have an entry-level apprenticeship which starts at Level 2 in Customer Service. It is a fantastic opportunity to develop your skills and gain hands-on experience in a variety of different departments.
Due to the wide variety of administrative roles, there are several routes that you can progress into, in a wide range of different departments and specialism within CWPT.
To see what vacancies we have please visit our vacancy page!
-
Corporate apprenticeships
At Coventry and Warwickshire Partnership NHS Trust, we offer a diverse range of apprenticeships within our corporate services. These qualifications help new and existing members of staff to progress into leadership roles.
-
Customer service apprentice
This apprenticeship will help you to understand the principles of good customer service and improve your communication skills. It will include different types of communication, such as speaking to people face-to-face and over the telephone.
To qualify for this apprenticeship, you must already be working within the Trust. You will also need GCSE's A-C/9-4 or Level 2 Functional Skills in Maths and English.
If you do not have these qualifications, but we recognise good talent, Talent for Care can support you to obtain these qualifications. After you have completed the apprenticeship, you could progress into roles such as; receptionist, administrator or ward clerk.
Contact talentforcare@covwarkpt.nhs.uk for more information.
-
Business administration apprentice
This apprenticeship is for employees that oversee everyday tasks which require effective management and delivery, to meet the needs of business functions of the Trust.
To qualify for this apprenticeship you will need a relevant Level 2 qualification, as well as GCSE's A-C/9-4 or Level 2 Functional Skills in Maths and English.
If you do not have these qualifications, but we recognise good talent, Talent for Care can support you to obtain these qualifications.
After you have completed the apprenticeship, you could progress into roles such as; senior administrator, or a band 3 or 4 administrator. It is also good experience if you would like to become a team leader in the future.
Contact talentforcare@covwarkpt.nhs.uk for more information.
-
Data technician apprentice
This apprenticeship is for people who would like to start or progress their career within our information department.
Apprentices who have completed the course can go on to roles such as data quality officer.
Data quality apprentices support the collecting, analysing, and implementing of information from our clinical systems. They assist in data storage processes and create detailed reports. This information is used to draw conclusions and influence decisions across the Trust.
General duties include:
- correcting information on clinical systems
- moving data to new clinical systems
- communicating complex information to colleagues
- investigating data anomalies and working with services to correct these
- updating databases
- supporting data quality improvement programmes.
To qualify for this apprenticeship, you will need to have GCSEs A-C/9-4 (or equivalent) in English and Maths and provide evidence of excellent verbal and electronic communication. However, if we recognise good talent without these requirements, we can support you in obtaining these qualifications.
Data Quality Apprentices should be able to analyse, organise, and present complicated data, and communicate this information to those who do not have experience in data analysis.
Another essential skill for this role is advanced keyboard skills. Other beneficial qualifications include a Business Administration Level 2 or Customer Service Level 2 (or equivalent).
Contact talentforcare@covwarkpt.nhs.uk for more information.
-
Junior content producer apprentice
Junior content producer apprentices help to monitor and project a strong public image of the organisation. They research, prepare, and develop messaging to be in line with the Trust's strategy and brand.
Typical duties include:
- creating media campaigns
- creating content for internal and external communications
- supporting the development and maintenance of brand image
- administrative duties
- capturing video and photos
- creating graphics
- gathering data to analyse and evaluate campaigns.
To qualify for this apprenticeship, you will need to have GCSEs A-C/9-4 (or equivalent) in English and Maths. You'll also need to provide evidence of excellent verbal and electronic communication.
You should also have excellent attention to detail, knowledge of brand awareness, and graphic design skills.
If we recognise good talent without these requirements, we can support you to obtain these qualifications.
Contact talentforcare@covwarkpt.nhs.uk for more information.
-
Accounts/ finance assistant
Accounts or finance assistants carry out day-to-day tasks to ensure our finances are well-run and efficient.
Typical duties include:
- maintaining accounts
- using finance systems
- ensuring colleagues are paid on time
- creating financial reports
To qualify for this apprenticeship, you will need to have GCSE's A-C/9-4 or Level 2 Functional Skills in Maths and English (or equivalent). However, if we recognise good talent without these requirements, we can support you to obtain these qualifications.
After you have completed the apprenticeship, you can progress onto other roles such as an accounts or finance assistant. As a part of the course, you will also gain an AAT Advanced Diploma in Accounting.
If you would like to develop further, we offer a Level 3 Assistant Accountant or Level 4 Professional Accounting Taxation Technician qualification.
Contact talentforcare@covwarkpt.nhs.uk for more information.
-
Customer service apprentice
-
Leadership and management
In general management, you could be responsible for a whole service division, or for managing primary care or mental health services across our many sites.
Managers in the health sector work in a wide variety of disciplines. In our Trust, these include clinical care, human resources, finance, project management, communications, corporate affairs, and much more.
There are many routes that you can take into a management role, with some being available through our apprenticeship route. Current staff can become managers by working their way up from more junior roles. People who are external to the Trust and have relevant experience should apply directly.
Management roles may include:
- leading teams and managing people
- managing budgets and resources
- working with clinical colleagues
- implementing new ideas and initiatives
- developing the service and recruiting new staff members.
To see what vacancies we have please visit our vacancy page!
‘I have worked within corporate roles for 30 years, my original role included recruiting district nurses. I knew, at the age of 18, I couldn’t do the jobs that they did but if I could make their roles easier in any way that is what I would do. Helping develop people is a great job to have, seeing individuals reach their potential and open up opportunities to people who have a passion for providing great care. What is not to love! Of course, there is always opportunities to do more and that is just what we intend to do. I am incredibly grateful to CWPT for enabling me to develop and grow – thank you particularly to the Talent for Care Team for making this happen.’
Tracy May, Head of People and Organisational Development